Shipping policy
Shipping & Delivery Policy
Last Updated: 04 December 2025
Thank you for shopping with CloudTechOG. Below is our shipping and delivery process.
1. Shipping Timeline
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Orders are processed within 24–72 hours after payment confirmation.
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Delivery time depends on your location:
✔ Metro Cities: 3–5 working days
✔ Non-Metro Cities: 4–7 working days
✔ Remote Areas: 6–10 working days
2. Courier Partners
We deliver through trusted courier companies such as:
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ST COURIER
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DTDC
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Tracking details will be sent via SMS/email once shipped.
3. Shipping Charges
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Charges will be displayed during checkout.
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Free delivery may be offered for orders above 800.
4. Delays
Delivery may be delayed due to:
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Weather conditions
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Festival periods
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Operational issues by courier
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Local restrictions
We cannot compensate for courier-side delays.
5. Wrong Address / Undeliverable Orders
If the address is incorrect or the customer is unavailable:
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Order will return to us
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Reshipping charges must be paid by the customer
6. Missing or Damaged Items
In case of missing or damaged products:
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Provide unboxing video
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Contact us within 24 hours of delivery
7. Contact Information
For any support: